DELIVERY & RETURNS

Delivery

UAE: FREE EXPRESS DELIVERY 1-2DAYS.
SAUDI ARABIA: FREE EXPRESS DELIVERY 1-2DAYS.
QATAR: FREE EXPRESS DELIVERY 2-4DAYS.
OMAN: FREE EXPRESS DELIVERY 1-2DAYS.
BAHRAIN: FREE EXPRESS DELIVERY 2-4DAYS.
KUWAIT: FREE EXPRESS DELIVERY 2-4DAYS.

Biruki delivers all orders for free. We always aim to dispatch all orders within 24 business hours. When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number and estimated delivery date.

For some international shipments, customs/import duties are applied once the parcel reaches its destination country depending on the duty and tax laws for that country. We ship to all locations on a DDU (Delivery Duty Unpaid) basis, product prices displayed are exclusive of all local taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

Returns

UAE RETURNS:

We want to ensure you are always satisfied with your Biruki purchase. As such, we allow for returns up to 14 days after you receive your order. Please note that all returns must be sent back in original condition with the original packaging and sent via the designated courier in order to be accepted.

We will issue the refund within 48 hours of receiving the goods. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card. If your original payment method was cash on delivery, we can offer a store credit for the original amount. Deliveries in UAE will be charged with a return fee of 30AED, deducted from your refund.

To process your return please send us an email on contact@biruki.com with your order number and details of the item/s you would like to return.

INTERNATIONAL RETURNS:

For international returns we can accept a return request up to 14 days after the delivered date. Please note that all returns must be sent back in original condition with the original packaging and sent via the designated courier in order to be accepted. We can only offer store credit for any items returned internationally upon receipt. International deliveries will be charged with a return fee to cover the freight cost of the return. The fee is 50AED and will be deducted from your refund.

To ship an item back to Biruki please:

1. Email contact@biruki.com with your order number and details of the item/s you would like to return.
2. Once our team have confirmed and provided the return address, pack your item(s) and invoice into a bag or box.
3. On the airway bill please include your invoice number and note “Return shipment to UAE” to avoid further taxes and duties.

Exchanges

If you would like to exchange your order, the easiest way to do this is to return your order through the process above and make a new order.

We welcome all questions, comments, and concerns about deliveries, returns and our site. You can reach us at: contact@biruki.com.