Shipping
Your order will be shipped within 24 hours of placing the order on weekdays. In case of a weekend, it will be shipped on the very next business day.
Once your order has been placed, you will receive a confirmation email with your tracking number on it.
Yes, we deliver internationally via DHL. However, all the import duties/taxes and shipping charges must be borne by the customer upon delivery. The customer assumes responsibility of any applicable fees.
Payments
We accept Visa, MasterCard, UnionPay, Amex and PayPal.
Yes , Biruki checkout is PCI compliant. This means you can have the safest experience with your credit cards and can input your info without any distress. Moreover, our site regularly runs tests and monitors the network to ensure that your information stays secure.
Orders
Yes you can make changes to your order, but only before it’s processed. Usually it takes an hour to process after placing the order. If you need to make changes kindly email us at contact@biruki.com.
No, it isn’t necessary to have an account to place your order. You can also checkout as guest. Making an account will save you from hassle of re-entering your details every time you place an order. Don’t worry! Your information will remain private. Making an account not only will make your checking out easier but also keep you updated with product releases, promotions, collabs, Biruki events & much more.
After checking out, you will receive a confirmation email from contact@biruki.com with your order number in it. Make sure to check your inbox/ spam folders.
Exchange/Returns
We will accept exchanges or returns for products that are unworn, undamaged, in re-sellable condition (i.e. no creases or visible wear), and in their original packaging within 14 days of purchase.
Use your email address or order number to initiate return/exchange
Refunds will be processed within 2-3 business days upon our receipt of your return package. (Please note that card refunds may take up to 10 business days for your bank to complete).
In case of cash payments, it will be reimbursed via store credit.
After checking out, you will receive a confirmation email from contact@biruki.com with your order number in it. Make sure to check your inbox/ spam folders.