General
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Biruki Trading FZE, hereinafter referred to as “Biruki”, ”us ”, ”we” or “our”, at the Biruki desktop website and mobile website. By using and/or placing an order at biruki.com, you agree to be bounded by the terms and conditions set out herein (the “Terms & Conditions”). Please make sure you have read and understood the Terms & Conditions before placing your order. Only persons aged 18 years or older, who are not under guardianship, can place an order, register as a user, transact on and use biruki.com
The inclusion of any products or services on biruki.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. We reserve the right to amend these Terms & Conditions at any time without prior notice to you. The version of the Terms & Conditions that will apply to your order will be those on biruki.com at the time you place your order.
At Biruki we want to provide the best possible online experience. To make this possible we must ensure that our services run smoothly. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the biruki.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). We will not trade with or provide any services to OFAC and sanctioned countries. We reserve the right to immediately bar access to the site and to close the account of any user who violates this provision or any other provision in these Terms and Conditions.
Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy.
Prices
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. We ship to all locations on a DDU (Delivery Duty Unpaid) basis, product prices displayed are exclusive of all local taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
The cost for each delivery method is indicated during the check-out process. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at our earliest convenience. If we have already received payment for such an order, we will refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you via email to settle the refund.
Delivery
At Biruki we exercise the utmost diligence in accepting and processing orders and delivering in accordance with your selected delivery option. At Biruki we dispatch orders in the fastest possible time and in the order in which they are placed. Though we aim to deliver within the communicated time frame, the delivery may take longer due to unexpected events. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. If your order does not arrive by the scheduled date, please contact Biruki Customer Assistance via email or our contact form, which can be found at biruki.com
The provisions set forth herein do not limit any applicable statutory rights In the event of an error in connection with any products or services displayed through biruki.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability). If you receive an incorrect, defective, damaged or tampered with order, please send us your concerns on contact@biruki.com. Biruki reserves the right to cancel any order prior to the time it is delivered to you.
Withdrawal of Order
Once an order has been successfully placed, Biruki cannot issue changes or cancellations on this order. Once you have received your unwanted order, please return to our warehouse in accordance with section 6 (Returns) and follow the instructions to receive your refund.
Returns
You have the right to return your order for any reason from the date you receive your order until 30 days postdate received. If you have been charged for the items, we will process a refund once the package is received and checked at our warehouse. A refund will be processed for any returned items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered, or worn (you may try the item on indoors) and that any labels or tags should be intact. In certain countries and/or markets, we do reserve the right to charge a return fee when refunding the order. This cost intends to cover the freight cost of the return.
For more on our return and exchange policies please read here.
Payments
We accept Visa, MasterCard, and any other methods which may be advertised on the site from time to time. AED is the accepted currency for payments and all prices are inclusive of VAT where applicable. The applicable amount will immediately be charged on your credit/payment card. The displayed price and currency at the checkout page, will be the same price and currency printed on the transaction receipt and the amount charged to the card will be shown in your card currency.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Biruki, we will not be liable for any delay or non-delivery. Cardholder must retain a copy of transaction records and merchant policies and rules.
You are obliged to submit a correct email address and to inform Biruki if your email address changes. Please note that Biruki reserves the right to send payment requests to your email address. You will receive the legally required invoice in the shipping confirmation email. You are responsible for maintaining the confidentiality of your account.
Our Liability
Nothing in these Terms & Condition shall exclude or limit Biruki’s liability concerning to any matter for which it would be unlawful for us to limit or exclude our liability. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms & Conditions, we shall only be liable for losses that are a reasonably foreseeable consequence of such breach. Biruki is not responsible for indirect losses which are a side effect of the main loss or damage, for example, loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms & Conditions where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war and epidemic. Our maximum liability to you for any loss or damage arising in connection with your order on biruki.com shall be limited to the total price of your order.
We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
In no case shall Biruki, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Assignment
Biruki reserves the right to assign or pledge to third parties any claims for payment that have arisen in connection with the delivery of goods. Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.
Severance
If any part of these Terms & Conditions is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
Ownership of Rights
All intellectual property rights, such as trademarks and copyrights at biruki.com remain with Biruki Trading FZE and its subsidiaries or licensors. Any use of biruki.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Biruki.
Governing Law
United Arab of Emirates is our country of domicile. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
Contact Information
We welcome all questions, comments, and concerns about these terms of service and our site. You can reach us at: contact@biruki.com.